Frequently asked questions

This option means that registrants can choose to view All-Star Tax courses without leaving their home or office.  Participants can select this option at the time of registration.

The webinar viewing option gives branches even greater flexibility and more freedom to increase networking opportunities.  If you have struggled over which tax and legal professionals to invite, knowing that you can only accommodate a limited number in your branch, this new option takes that pressure off you.  Plus, if you have contacts who you know would benefit from these programs but have a hard time traveling to your branch to do so, this is a great new option to let them know about.  All of your current contacts will be able to view the broadcasts if they wish to, and, with All-Star Tax broadcasts available to a wider audience, brand-new networking opportunities are likely. Every webinar attendee selects a local Edward Jones branch at the time of their registration, just as if they were registering to sit in your office.  After the broadcast, you receive a list of webinar attendees who selected your branch.  We encourage you to use the information provided to you to follow up with these attendees.

For each course, there are typically two webinar dates to choose from.  To view the schedule, please click here.

Yes, webinars can be viewed individually or in a group.

For individual viewers, respond to the attendance checks on-screen as they are presented during the webinar to verify your attendance. For groups, your group proctor is responsible for verifying attendance. Complete instructions, as well as a link to a group attendance sign-in sheet, are available in your registration confirmation email.

You can type questions to the presenter using the online "question" pane. For group settings, one person can submit any questions from the group.

The platform is completely HTML5 based, which eliminates the need for flash player or a mobile app download. With HTML5, this also incurs that your device and browser must be compatible enough with emerging technology as such.

Please note these are minimum requirements, and those listed are included in our troubleshooting capabilities. If your device or browser does not mean our minimum requirements listed, you still may be able to access our webinars in the INXPO platform, but our technical support staff will have no way to troubleshoot any out of date devices or browsers, in the case your encounter a connection issue with the webinar.

At this time, if a mobile device is used for a webinar in the INXPO platform, there presence popup will appear in the same way it does on a computer, but there will be no audio notification of the popup on mobile devices.

Compatible Desktop Browsers

Microsoft Edge
Internet Explorer – version 11

Firefox – version 58 and higher

Safari – version 10 and higher

Chrome – version 64 and higher

Compatible devices/OS

Window 7 and higher:

Windows 7         

Windows 8.1     

Windows 10 (Includes Surface Pro 3 & 4)

Apple Mac OS X 10.11 or higher

Red Hat Enterprise Linux (using the browser Chrome v.64 & higher only)

Android 4.2 and higher

Apple iOS version 4 and higher

Internet Connection:

We recommend you use hard wired connections (LAN) to minimize bandwidth fluctuations that can cause audio/video breaks.

Optimal Bandwidth Speeds:

10 mbps Download – test at www.speedtest.net

Compatibility System Checker:

https://onlinexperiences.com/Launch/Event/ShowKey=52928